# Drivers and Hinderers of (Un)Sustainable Service: A Systems View

> Research article (Journal of Service Research, 2023) · cited 30× · AI/ML

**Wikidata**: [openalex:W4376876245](https://www.wikidata.org/wiki/openalex:W4376876245)  
**Source**: https://4ort.xyz/entity/drivers-and-hinderers-of-un-sustainable-service-a-systems-view