# Does social class matter in recovering self-service technology failures?

> Research article (International Journal of Contemporary Hospitality Management, 2021) · cited 11× · AI/ML

**Wikidata**: [openalex:W4200325893](https://www.wikidata.org/wiki/openalex:W4200325893)  
**Source**: https://4ort.xyz/entity/does-social-class-matter-in-recovering-self-service-technology-failures