# Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system

> Research article (Industrial Marketing Management, 2022) · cited 34× · AI/ML

**Wikidata**: [openalex:W4213091756](https://www.wikidata.org/wiki/openalex:W4213091756)  
**Source**: https://4ort.xyz/entity/does-service-sales-ambidexterity-matter-in-business-to-business-service-recovery-a-perspective-through-salesforce-contro