# Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews

> Research article (Journal of Hospitality and Tourism Management, 2022) · cited 68× · AI/ML

**Wikidata**: [openalex:W4220764251](https://www.wikidata.org/wiki/openalex:W4220764251)  
**Source**: https://4ort.xyz/entity/does-hotel-customer-satisfaction-change-during-the-covid-19-a-perspective-from-online-reviews