# Does AI control or support? Power shifts after AI system implementation in customer relationship management

> Research article (Journal of Decision System, 2022) · cited 64× · AI/ML

**Wikidata**: [openalex:W4224988956](https://www.wikidata.org/wiki/openalex:W4224988956)  
**Source**: https://4ort.xyz/entity/does-ai-control-or-support-power-shifts-after-ai-system-implementation-in-customer-relationship-management