# Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

> Research article (Journal of Service Research, 2017) · cited 96× · AI/ML

**Wikidata**: [openalex:W2608096526](https://www.wikidata.org/wiki/openalex:W2608096526)  
**Source**: https://4ort.xyz/entity/do-employee-citizenship-behaviors-lead-to-customer-citizenship-behaviors-the-roles-of-dual-identification-and-service-cl