# Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective

> Research article (International Journal of Hospitality Management, 2021) · cited 45× · AI/ML

**Wikidata**: [openalex:W3211732054](https://www.wikidata.org/wiki/openalex:W3211732054)  
**Source**: https://4ort.xyz/entity/disentangling-the-dynamics-of-service-failure-and-service-recovery-in-peer-to-peer-accommodations-a-triadic-perspective