# Discovering signals of platform failure risks from customer sentiment: the case of online P2P lending

> Research article (Industrial Management & Data Systems, 2022) · cited 10× · AI/ML

**Wikidata**: [openalex:W4214530726](https://www.wikidata.org/wiki/openalex:W4214530726)  
**Source**: https://4ort.xyz/entity/discovering-signals-of-platform-failure-risks-from-customer-sentiment-the-case-of-online-p2p-lending