# Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results

> Research article (International Journal of Quality & Reliability Management, 2021) · cited 41× · AI/ML

**Wikidata**: [openalex:W3216173529](https://www.wikidata.org/wiki/openalex:W3216173529)  
**Source**: https://4ort.xyz/entity/digital-voice-of-customer-processing-by-topic-modelling-algorithms-insights-to-validate-empirical-results