# Development of Modified SERVQUAL–MCDM Model for Quality Determination in Reverse Logistics

> Research article (Sustainability, 2021) · cited 48× · AI/ML

**Wikidata**: [openalex:W3165104937](https://www.wikidata.org/wiki/openalex:W3165104937)  
**Source**: https://4ort.xyz/entity/development-of-modified-servqualmcdm-model-for-quality-determination-in-reverse-logistics