# Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

> Research article (Computers in Human Behavior, 2021) · cited 268× · AI/ML

**Wikidata**: [openalex:W3124654436](https://www.wikidata.org/wiki/openalex:W3124654436)  
**Source**: https://4ort.xyz/entity/developing-a-formative-scale-to-measure-consumers-trust-toward-interaction-with-artificially-intelligent-ai-social-robot