# Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

> Research article (International Journal of Bank Marketing, 2021) · cited 276× · AI/ML

**Wikidata**: [openalex:W3119308304](https://www.wikidata.org/wiki/openalex:W3119308304)  
**Source**: https://4ort.xyz/entity/determinants-of-customer-satisfaction-in-chatbot-use-evidence-from-a-banking-application-in-turkey