# Detecting Customer Complaint Escalation with Recurrent Neural Networks and Manually-Engineered Features

> Research article (Proceedings of the 2019 Conference of the North, 2019) · cited 35× · AI/ML

**Wikidata**: [openalex:W2946268098](https://www.wikidata.org/wiki/openalex:W2946268098)  
**Source**: https://4ort.xyz/entity/detecting-customer-complaint-escalation-with-recurrent-neural-networks-and-manually-engineered-features