# Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model

> Research article (Total Quality Management & Business Excellence, 2017) · cited 45× · AI/ML

**Wikidata**: [openalex:W2755541645](https://www.wikidata.org/wiki/openalex:W2755541645)  
**Source**: https://4ort.xyz/entity/designing-the-airport-service-with-fuzzy-qfd-based-on-servqual-integrated-with-a-fuzzy-multi-objective-decision-model