# Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value

> Research article (AIS Transactions on Human-Computer Interaction, 2022) · cited 10× · AI/ML

**Wikidata**: [openalex:W4313238376](https://www.wikidata.org/wiki/openalex:W4313238376)  
**Source**: https://4ort.xyz/entity/designing-process-based-chatbots-in-enterprises-the-case-of-business-travel-organization-considering-the-users-perspecti