# Design of a CRM Level and Performance Measurement Model

> Research article (Sustainability, 2018) · cited 41× · AI/ML

**Wikidata**: [openalex:W2883772071](https://www.wikidata.org/wiki/openalex:W2883772071)  
**Source**: https://4ort.xyz/entity/design-of-a-crm-level-and-performance-measurement-model