# Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective

> Research article (SAGE Open, 2021) · cited 12× · AI/ML

**Wikidata**: [openalex:W3121875092](https://www.wikidata.org/wiki/openalex:W3121875092)  
**Source**: https://4ort.xyz/entity/data-driven-approach-to-dual-service-failure-monitoring-from-negative-online-reviews-managerial-perspective