# Customer voice sensor: A comprehensive opinion mining system for call center conversation

> Research article (2016 IEEE International Conference on Cloud Computing and Big Data Analysis (ICCCBDA), 2016) · cited 14× · AI/ML

**Wikidata**: [openalex:W2503545040](https://www.wikidata.org/wiki/openalex:W2503545040)  
**Source**: https://4ort.xyz/entity/customer-voice-sensor-a-comprehensive-opinion-mining-system-for-call-center-conversation