# Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

> Research article (Tourism Management Perspectives, 2019) · cited 82× · AI/ML

**Wikidata**: [openalex:W2952417678](https://www.wikidata.org/wiki/openalex:W2952417678)  
**Source**: https://4ort.xyz/entity/customer-value-in-tourism-and-hospitality-broadening-dimensions-and-stretching-the-value-satisfaction-loyalty-chain