# Customer touchpoints: Conceptualization, index development, and validation

> Research article (Tourism Management, 2024) · cited 22× · AI/ML

**Wikidata**: [openalex:W4391669602](https://www.wikidata.org/wiki/openalex:W4391669602)  
**Source**: https://4ort.xyz/entity/customer-touchpoints-conceptualization-index-development-and-validation