# Customer Sentiment in Web-Based Service Interactions

> Research article (Companion of the The Web Conference 2018 on The Web Conference 2018 - WWW '18, 2018) · cited 22× · AI/ML

**Wikidata**: [openalex:W2798763983](https://www.wikidata.org/wiki/openalex:W2798763983)  
**Source**: https://4ort.xyz/entity/customer-sentiment-in-web-based-service-interactions