# Customer satisfaction and firm performance: insights from over a quarter century of empirical research

> Research article (Journal of the Academy of Marketing Science, 2019) · cited 326× · AI/ML

**Wikidata**: [openalex:W2947647794](https://www.wikidata.org/wiki/openalex:W2947647794)  
**Source**: https://4ort.xyz/entity/customer-satisfaction-and-firm-performance-insights-from-over-a-quarter-century-of-empirical-research