# Customer-robot interactions: Understanding customer experience with service robots

> Research article (International Journal of Hospitality Management, 2021) · cited 234× · AI/ML

**Wikidata**: [openalex:W3202651450](https://www.wikidata.org/wiki/openalex:W3202651450)  
**Source**: https://4ort.xyz/entity/customer-robot-interactions-understanding-customer-experience-with-service-robots