# Customer perspective on overbooking: The failure of customers to enjoy their reserved services, accidental or intended?

> Research article (Journal of Air Transport Management, 2016) · cited 23× · AI/ML

**Wikidata**: [openalex:W2271023764](https://www.wikidata.org/wiki/openalex:W2271023764)  
**Source**: https://4ort.xyz/entity/customer-perspective-on-overbooking-the-failure-of-customers-to-enjoy-their-reserved-services-accidental-or-intended