# Customer loyalty: A refined conceptualization, measurement, and model

> Research article (Journal of Retailing and Consumer Services, 2024) · cited 16× · AI/ML

**Wikidata**: [openalex:W4401169172](https://www.wikidata.org/wiki/openalex:W4401169172)  
**Source**: https://4ort.xyz/entity/customer-loyalty-a-refined-conceptualization-measurement-and-model