# Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments

> Research article (Journal of Service Research, 2022) · cited 152× · AI/ML

**Wikidata**: [openalex:W4296409704](https://www.wikidata.org/wiki/openalex:W4296409704)  
**Source**: https://4ort.xyz/entity/customer-experience-conceptualization-measurement-and-application-in-omnichannel-environments