# Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach

> Research article (Journal of Service Research, 2022) · cited 144× · AI/ML

**Wikidata**: [openalex:W4281922449](https://www.wikidata.org/wiki/openalex:W4281922449)  
**Source**: https://4ort.xyz/entity/customer-emotions-in-service-robot-encounters-a-hybrid-machine-human-intelligence-approach