# Customer delight and outrage in theme parks: A roller coaster of emotions

> Research article (International Journal of Hospitality & Tourism Administration, 2019) · cited 24× · AI/ML

**Wikidata**: [openalex:W2957290616](https://www.wikidata.org/wiki/openalex:W2957290616)  
**Source**: https://4ort.xyz/entity/customer-delight-and-outrage-in-theme-parks-a-roller-coaster-of-emotions