# Customer compliance with employee fuzzy requests in service encounters: a self-determination theory perspective

> Research article (Service Business, 2020) · cited 15× · AI/ML

**Wikidata**: [openalex:W3006911900](https://www.wikidata.org/wiki/openalex:W3006911900)  
**Source**: https://4ort.xyz/entity/customer-compliance-with-employee-fuzzy-requests-in-service-encounters-a-self-determination-theory-perspective