# Customer Complaint Analysis via Review-Based Control Charts and Dynamic Importance–Performance Analysis

> Research article (Applied Sciences, 2023) · cited 10× · AI/ML

**Wikidata**: [openalex:W4382791541](https://www.wikidata.org/wiki/openalex:W4382791541)  
**Source**: https://4ort.xyz/entity/customer-complaint-analysis-via-review-based-control-charts-and-dynamic-importanceperformance-analysis