# Customer attributions of service failure and its impact on commitment in the airline industry: an emerging market perspective

> Research article (Journal of Travel & Tourism Marketing, 2019) · cited 24× · AI/ML

**Wikidata**: [openalex:W2911812113](https://www.wikidata.org/wiki/openalex:W2911812113)  
**Source**: https://4ort.xyz/entity/customer-attributions-of-service-failure-and-its-impact-on-commitment-in-the-airline-industry-an-emerging-market-perspec