# Creating an effective self-managed service climate for frontline service employees

> Research article (Journal of Retailing and Consumer Services, 2020) · cited 24× · AI/ML

**Wikidata**: [openalex:W3041841531](https://www.wikidata.org/wiki/openalex:W3041841531)  
**Source**: https://4ort.xyz/entity/creating-an-effective-self-managed-service-climate-for-frontline-service-employees