# Coping, rumination, and electronic word-of-mouth: Segmenting consumer responses to service failure via fuzzy clustering

> Research article (Journal of Business Research, 2023) · cited 22× · AI/ML

**Wikidata**: [openalex:W4380363448](https://www.wikidata.org/wiki/openalex:W4380363448)  
**Source**: https://4ort.xyz/entity/coping-rumination-and-electronic-word-of-mouth-segmenting-consumer-responses-to-service-failure-via-fuzzy-clustering