# Conversational Agents to Suppress Customer Anger in Text-based Customer-support Conversations

> Research article (Proceedings of the 6th International Conference on Human-Agent Interaction, 2018) · cited 10× · AI/ML

**Wikidata**: [openalex:W2903642550](https://www.wikidata.org/wiki/openalex:W2903642550)  
**Source**: https://4ort.xyz/entity/conversational-agents-to-suppress-customer-anger-in-text-based-customer-support-conversations