# Conversational agents in business: A systematic literature review and future research directions

> Research article (Computer Science Review, 2020) · cited 139× · AI/ML

**Wikidata**: [openalex:W3016125500](https://www.wikidata.org/wiki/openalex:W3016125500)  
**Source**: https://4ort.xyz/entity/conversational-agents-in-business-a-systematic-literature-review-and-future-research-directions