# Context Analysis of Customer Requests using a Hybrid Adaptive Neuro Fuzzy Inference System and Hidden Markov Models in the Natural Language Call Routing Problem

> Research article (Open Engineering, 2018) · cited 15× · AI/ML

**Wikidata**: [openalex:W2796187919](https://www.wikidata.org/wiki/openalex:W2796187919)  
**Source**: https://4ort.xyz/entity/context-analysis-of-customer-requests-using-a-hybrid-adaptive-neuro-fuzzy-inference-system-and-hidden-markov-models-in-t