# Consumers on the Job: Contextualization Crafting in Expert Services

> Research article (Journal of Service Research, 2021) · cited 35× · AI/ML

**Wikidata**: [openalex:W3131783131](https://www.wikidata.org/wiki/openalex:W3131783131)  
**Source**: https://4ort.xyz/entity/consumers-on-the-job-contextualization-crafting-in-expert-services