# Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

> Research article (JMIR Human Factors, 2022) · cited 13× · AI/ML

**Wikidata**: [openalex:W4289916859](https://www.wikidata.org/wiki/openalex:W4289916859)  
**Source**: https://4ort.xyz/entity/consumer-perspectives-on-the-use-of-artificial-intelligence-technology-and-automation-in-crisis-support-services-mixed-m