# Concrete or abstract: How chatbot response styles influence customer satisfaction

> Research article (Electronic Commerce Research and Applications, 2023) · cited 29× · AI/ML

**Wikidata**: [openalex:W4386865630](https://www.wikidata.org/wiki/openalex:W4386865630)  
**Source**: https://4ort.xyz/entity/concrete-or-abstract-how-chatbot-response-styles-influence-customer-satisfaction