# Complaint De-Escalation Strategies on Social Media

> Research article (Journal of Marketing, 2022) · cited 68× · AI/ML

**Wikidata**: [openalex:W4289526970](https://www.wikidata.org/wiki/openalex:W4289526970)  
**Source**: https://4ort.xyz/entity/complaint-de-escalation-strategies-on-social-media