# Commentary: the unintended consequences of digital service technologies

> Research article (Journal of Services Marketing, 2021) · cited 16× · AI/ML

**Wikidata**: [openalex:W4200460444](https://www.wikidata.org/wiki/openalex:W4200460444)  
**Source**: https://4ort.xyz/entity/commentary-the-unintended-consequences-of-digital-service-technologies