# Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

> Research article (Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences, 2022) · cited 13× · AI/ML

**Wikidata**: [openalex:W4205497995](https://www.wikidata.org/wiki/openalex:W4205497995)  
**Source**: https://4ort.xyz/entity/claim-success-but-blame-the-bot-user-reactions-to-service-failure-and-recovery-in-interactions-with-humanoid-service-rob