# Chatbots in retail: How do they affect the continued use and purchase intentions of Chinese consumers?

> Research article (Journal of Consumer Behaviour, 2022) · cited 144× · AI/ML

**Wikidata**: [openalex:W4213073978](https://www.wikidata.org/wiki/openalex:W4213073978)  
**Source**: https://4ort.xyz/entity/chatbots-in-retail-how-do-they-affect-the-continued-use-and-purchase-intentions-of-chinese-consumers