# Chatbots in complaint handling: the moderating role of humor

> Research article (International Journal of Contemporary Hospitality Management, 2024) · cited 24× · AI/ML

**Wikidata**: [openalex:W4405204357](https://www.wikidata.org/wiki/openalex:W4405204357)  
**Source**: https://4ort.xyz/entity/chatbots-in-complaint-handling-the-moderating-role-of-humor