# ChatBot

> AI chatbot software for website

**Wikidata**: [Q113127602](https://www.wikidata.org/wiki/Q113127602)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/ChatBot)  
**Source**: https://4ort.xyz/entity/chatbot

## Summary  
ChatBot is an AI-powered chatbot software designed for websites, developed by the company Text. Launched in 2017, it enables businesses to automate customer interactions using artificial intelligence.

## Key Facts  
- Founded in 2017 by Text, an AI customer service company established in 2002.  
- Operates as a web application and is classified as proprietary software.  
- Headquartered in Wrocław, Poland, and Boston, United States.  
- Used primarily for customer support, automation, and AI-driven communication.  
- Available in English; platform is web-based.  
- Rated 4.6/5 based on 64 reviews on Capterra as of July 31, 2025.  
- Official website: https://www.chatbot.com  
- Logo source: https://www.chatbot.com/chatbot-logo.svg  
- Also known as ChatBot.com or simply chatbot.

## FAQs  
### Q: What is ChatBot used for?  
A: ChatBot is used to create and deploy AI-powered chatbots for websites. It automates customer service interactions, helping businesses improve response times and reduce manual workload through artificial intelligence.

### Q: Who created ChatBot?  
A: ChatBot was developed by Text, an AI customer service company founded in 2002 with operations in Poland and the United States.

### Q: Is ChatBot free to use?  
A: ChatBot is proprietary software offered as a SaaS product. Specific pricing information can be found on its official website, but it is not described as free in the source materials.

## Why It Matters  
ChatBot plays a significant role in modern digital customer service by providing businesses with tools to implement automated, AI-driven conversations on their websites. As part of the growing trend toward automation and enhanced user experiences, it allows companies to offer 24/7 support without human intervention. Its integration into platforms like Microsoft 365 via partnerships (e.g., with Witivio) underscores its adaptability and relevance in enterprise environments. By reducing reliance on live agents for routine inquiries, ChatBot contributes to efficiency gains across industries such as e-commerce, tech support, and digital marketing.

## Notable For  
- Being developed by Text, a company with a long-standing presence in AI customer service since 2002.  
- High user rating of 4.6 on Capterra based on 64 reviews as of July 2025.  
- Integration-ready platform supporting major business ecosystems like Microsoft 365.  
- Dual headquarters in Wrocław and Boston, reflecting global operational reach.  
- Clear classification as both a web application and proprietary AI software.

## Body  
### Overview  
ChatBot is an artificial intelligence software tool that enables businesses to build and manage conversational chatbots for their websites. Designed for ease of use, it supports automation of customer service tasks, lead generation, and engagement workflows.

### Development and Ownership  
The software was created by **Text**, an organization specializing in AI-driven customer service solutions. Text was founded in 2002 and has headquarters in Wrocław, Poland, and additional offices in Boston, USA. The inception of ChatBot itself occurred in **2017**.

### Technical Classification  
ChatBot fits into multiple technical categories:
- Instance of: Proprietary software, online service, artificial intelligence, application, software, web application, brand, technology, chatbot
- Platform: Web browser
- Industry tags: Software industry, customer service, software development, artificial intelligence, technology, automation

### Features and Usage  
It is widely used for:
- Automating customer support
- Enhancing user interaction on websites
- Supporting multilingual communication
- Integrating with existing CRM systems and enterprise tools

Its interface and functionality are tailored for non-developers, allowing marketers, support teams, and entrepreneurs to design custom bots without coding.

### Reviews and Recognition  
As of July 31, 2025, ChatBot holds a **4.6 out of 5-star rating** on Capterra, based on **64 reviews**. This reflects positive reception among users who value its usability and effectiveness in streamlining customer communications.

### Online Presence  
- Official site: [https://www.chatbot.com](https://www.chatbot.com)  
- Help documentation: [https://www.chatbot.com/help/](https://www.chatbot.com/help/)  
- Blog: [https://www.chatbot.com/blog/](https://www.chatbot.com/blog/)  

Alternative listings include recognition on AlternativeTo under the ID “botengine.”

```json
{
  "@context": "https://schema.org",
  "@type": "Thing",
  "name": "ChatBot",
  "description": "AI Chatbot Software for Website",
  "url": "https://www.chatbot.com",
  "sameAs": [
    "https://www.wikidata.org/wiki/Q397baf3f-a9bd-49d3-9461-368b42d27d25",
    "https://en.wikipedia.org/wiki/ChatBot"
  ],
  "additionalType": "SoftwareApplication"
}

## References

1. [Source](https://www.chatbot.com/chatbot-logo.svg)
2. [Source](https://www.capterra.com/p/166420/ChatBot/)
3. [Source](https://www.chatbot.com)
4. BBC Things
5. [Source](https://alternativeto.net/software/botengine/)