# Chatbot dynamics: trust, social presence and customer satisfaction in AI-driven services

> Research article (Journal of Innovative Digital Transformation, 2025) · cited 30× · AI/ML

**Wikidata**: [openalex:W4407749544](https://www.wikidata.org/wiki/openalex:W4407749544)  
**Source**: https://4ort.xyz/entity/chatbot-dynamics-trust-social-presence-and-customer-satisfaction-in-ai-driven-services