# Characterizing customer experience management in business markets

> Research article (Journal of Business Research, 2019) · cited 138× · AI/ML

**Wikidata**: [openalex:W2971568230](https://www.wikidata.org/wiki/openalex:W2971568230)  
**Source**: https://4ort.xyz/entity/characterizing-customer-experience-management-in-business-markets