# Capturing helpful reviews from social media for product quality improvement: a multi-class classification approach

> Research article (International Journal of Production Research, 2017) · cited 53× · AI/ML

**Wikidata**: [openalex:W2597256070](https://www.wikidata.org/wiki/openalex:W2597256070)  
**Source**: https://4ort.xyz/entity/capturing-helpful-reviews-from-social-media-for-product-quality-improvement-a-multi-class-classification-approach