# Can customer loyalty to a salesperson be harmful? Examining customer perceptions of salesperson emotional labor strategies post ethical transgressions

> Research article (Industrial Marketing Management, 2021) · cited 16× · AI/ML

**Wikidata**: [openalex:W3167669820](https://www.wikidata.org/wiki/openalex:W3167669820)  
**Source**: https://4ort.xyz/entity/can-customer-loyalty-to-a-salesperson-be-harmful-examining-customer-perceptions-of-salesperson-emotional-labor-strategie