# Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic

> Research article (Technological Forecasting and Social Change, 2023) · cited 99× · AI/ML

**Wikidata**: [openalex:W4387762812](https://www.wikidata.org/wiki/openalex:W4387762812)  
**Source**: https://4ort.xyz/entity/can-ai-chatbots-help-retain-customers-an-integrative-perspective-using-affordance-theory-and-service-domain-logic